JERUSALEM (VINnews)- El Al Israel Airlines is introducing a temporary “Fly with Peace of Mind” service to address customer concerns amid recent uncertainty, allowing new flight bookings to be canceled for any reason with a full credit voucher at no extra cost.
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The program applies to new ticket purchases made starting Monday for a two-week period. Passengers can cancel up to 48 hours before departure and receive a credit voucher for the full ticket amount, with no additional fees. The offer covers flights to and from all El Al destinations with departures or arrivals until March 17, excluding LITE tickets and bonus tickets.
El Al emphasized that the service is provided free of charge at the time of booking and is available through the airline’s website or travel agents.
In addition, the airline is bolstering its service call centers starting Monday to better handle inquiries from customers with existing bookings who wish to make changes. Centers operate 24/7 and process thousands of requests daily, though reinforcements may not fully prevent longer wait times due to high volume.
“El Al will continue to operate to be the air bridge to and from Israel, and to offer flexible and accessible solutions to our customer base and the general public,” the airline stated.
The move follows reports of heightened uncertainty affecting travel to and from Israel, with some foreign carriers reducing schedules while Israeli airlines like El Al and Arkia introduce more lenient policies to encourage bookings.
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