- Heathrow not crowded but people walk in ‘wrong place’, says boss BBC
- Heathrow’s boss insists airport is not too crowded – passengers are just walking the wrong way The Independent
- Heathrow chief blames left-right walking clash for terminal crowding EasternEye
- Just like the Tube, airports have a problem with passengers walking the wrong way Metro.co.uk
- Heathrow feels crowded because Britons and EU travellers ‘keep crashing into each other’, says CEO Financial Times
