Yvette Greenley, from Northants, saw her dream holiday to Egypt with sister Beverley ruined.

A woman’s flight was cancelled while she was mid-air – with her holiday ruined – but the insurer refused to payout on a silly technicality. Yvette Greenley, from Northants, saw her dream holiday to Egypt with sister Beverley ruined.

After the holiday ordeal, Yvette had an 18 month battle on her hands trying to get her money back. Yvette, aged 62, was scheduled to go on holiday to Hurghada, Egypt, in June 2023 with her sister Beverley.

But two hours into their WizzAir flight the plane had to return to Luton Airport due to a technical fault. The sisters were unable to rearrange their flight so they cancelled their trip.

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Wen Yvette made a claim on her Axa Partners travel insurance, it was rejected, with the firm telling her her holiday had technically taken place.

“I spent hours on the phone trying to get the issue resolved. It was so frustrating,” she said.

After an 18-month long battle, Yvette finally managed to get her money back. Axa Partners has now resolved the claim and refunded Yvette £140.

AXA Partners, said: “We apologise for the issues Ms Greenley has experienced during her claim.

“Upon further review, we have settled her claim in full and offered compensation in recognition of the delays.”

Sam Richardson from consumer group Which? said: “All too often we hear from people who tell us that dealing with their insurer has been more traumatic than the event that led to their claim.

“From tricky policy wording to unhelpful claims handlers, we’ve found insurance customers having to clear hurdle after hurdle just to get the money they’re owed.”

Sam said: “In many cases people feel as though the small print is being used against them.

“Take for example homeowners who have suffered storm damage, only to be told that their property flooded too slowly or that the wind wasn’t blowing quite fast enough to qualify for cover.”