A Canadian airline has had to scrap its economy seat design after huge backlash from passengers.
Last year, WestJet introduced non-reclinable seats to its cabins, with a shorter pitch in order to “densify” its seating.
But after multiple viral videos and a slew of complaints, the airline has walked back its decision, and announced it will return to its original configuration.
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WestJet initially rolled out the new seats as a lower-cost option for economy passengers, to allow for more room at the front for premium seats.
However, shortly after launch, passengers shared videos of them trying to squeeze into the new seats, their knees bumping up against the seats in front.
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One traveller shared their experience on Reddit, where they reported that the only way to fit in the seats is to sit up straight, which led to lower back pain, as the seats aren’t cushioned.
“The seats do not recline, and flight attendants laughed when another guest asked if they did,” they wrote.
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Another traveller shared a video to TikTok, calling the seats “unsafe and absurd”, adding that their flight attendants were very apologetic and told them to lodge an official complaint.
“This should actually be a human rights and safety violation lawsuit,” one person commented on the video.
An ex-flight attendant also chimed in, saying it’s “unsafe”, as you can’t properly brace in an emergency landing. Many others added that airline seats should be subject to government regulation.
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Last week, the airline announced in a statement that these non-reclineable seats will be removed.
“WestJet tried seat pitches that are popular with many airlines around the globe as they serve to provide affordable airfares,” said WestJet CEO Alexis von Hoensbroech in a statement. “At the same time, it is just as important to react quickly if they don’t meet the needs of our guests.”
Alia Hussain, president of the union local representing WestJet cabin personnel, said she was very happy with the choice, as flight attendants were receiving many complaints on board.
“It created a hostile working environment for us as cabin personnel,” she said.
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