What changes for passengers
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48-hour free cancellation/change
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Passengers can cancel or amend tickets without penalty within 48 hours of booking.
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Conditions apply
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Valid only for tickets booked via airline websites and for flights departing after 7 days (domestic) / 15 days (international).
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Fare difference still payable
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If switching flights, passengers pay any applicable fare gap.
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24-Hour name correction rule
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No fees for correcting minor name errors for the same passenger within 24 hours.
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Refund timelines tightened
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Credit card refunds within 7 days; agent bookings within 14 working days.
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Taxes must be refunded
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Statutory taxes and passenger charges refundable even on non-refundable tickets.
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Medical emergency flexibility
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Refund or credit shell permitted for hospitalisation cases.
In another passenger-friendly change, airlines have been barred from levying fees for correcting minor name errors, provided the request is made within 24 hours of booking.
A Senior Associate Editor with more than 30 years in the media, Stephen N.R. curates, edits and publishes impactful stories for Gulf News — both in print and online — focusing on Middle East politics, student issues and explainers on global topics.
Stephen has spent most of his career in journalism, working behind the scenes — shaping headlines, editing copy and putting together newspaper pages with precision.
For the past many years, he has brought that same dedication to the Gulf News digital team, where he curates stories, crafts explainers and helps keep both the web and print editions sharp and engaging.
