Despite Nowell’s complaint, and the apologies and reassurance from staff that training would take place to ensure it would not happen again, it did.
“Two days later, a colleague of mine had exactly the same experience. He could hear voices in the room so he didn’t go in,” Nowell said.
Nowell approached management again, but said he felt the manager was “reluctant” to answer questions.
Nowell said the experience had eroded his trust in the hotel chain.
“I will not choose to stay in a Travelodge again if I can possibly avoid it,” he said.


