‘Disgusting’ Marriott Renaissance Bed Photo Goes Viral—Is This What ‘Brand Standards’ Means Now? [Roundup]


News and notes from around the interweb:

  • “Brand standards.” Remember when those were a thing? Back when the Marriott family was in charge, maybe.

    Disgusting bed at Renaissance Meadowlands (NJ)
    byu/barbarossapl inmarriott

    Not to focus on this one hotel, really, because it appears to be a more widespread problem.

    Sheraton Greensboro at Four Seasons
    byu/Federal-Frame-820 inmarriott

  • There was no better movie about politics than the first half of Eddie Murphey’s The Distinguished Gentleman (before all that ‘power lines’ stuff). Although Mel Brooks in History of the World said it best, “It’s good to be king.”

  • Now you’re supposed to tip based on the post-tip total. Isn’t that an infinite regress?
  • The only way I’ve ever been able to order like this on a plane was flying Etihad’s first class back before the pandemic when they had an inflight chef program (one flight attendant with real restaurant experience). It was best on the Airbus A380, with all its galley space. You’d see the menu as a list of ingredients. Execution varied on the quality of the chef (it always does)!
  • Hertz AI damage scanner in Atlanta: here’s damage from before your rental, we’re billing you $500 now and will tell you what it costs later. No wonder they’re 5 times as many renters for damage than they used to.

    Am I tripping?
    byu/PaulaPatek inHertzRentals

  • Amid competitive pressure, American elevates its customer experience but will they move beyond quick wins from low hanging fruit, to making real capital investments?





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