LONDON— A passenger on an easyJet (U2) flight from Malaga Airport (AGP) to Belfast International Airport (BFS) has criticized the airline after an onboard medical emergency led to a diversion and costly travel complications. The incident has raised concerns over airline procedures for handling medically vulnerable passengers during disruptions.

The flight diverted to Brest Bretagne Airport (BES) in France after the passenger, who has a severe airborne nut allergy, became unwell mid-flight. Although he received medical attention and was later discharged, the traveler claims the airline failed to support his onward journey despite meeting all requirements.

easyJet’s Emergency Diversion Details

The aircraft diverted as a precaution after the passenger experienced symptoms linked to his allergy. Emergency responders met the flight upon arrival in Brest, where medical staff assessed his condition.

Doctors cleared him to fly following a full examination. The passenger obtained a formal fitness-to-fly certificate, confirming stable vital signs and no ongoing risk.

He also complied with additional airline requirements by presenting multiple EpiPens, as requested. These steps were completed within hours to secure rebooking on the next available service.

Passenger Rebooking Issue

According to the passenger, easyJet initially arranged an alternative itinerary via London Gatwick Airport (LGW), followed by a connection to Belfast. According to Mirror, he accepted the plan and prepared to continue his journey after a short rest.

However, the situation changed at the boarding gate. Despite prior approvals, the passenger was reportedly denied boarding after the pilot declined to carry him on the flight.

The traveler stated that he was not given a clear explanation at the time. He also claimed that he was unable to discuss the decision directly with the flight crew.

With no immediate alternatives available, he had to exit the secure area and re-enter France formally. He later discovered that no suitable easyJet flights were available for several days.

Compensation Dispute with easyJet’s Passenger

The passenger ultimately arranged his own return via multiple connections, traveling through Paris, London, and Dublin before reaching Northern Ireland. This extended journey increased both travel time and medical risk, according to his account.

He reported spending more than £3,000 on replacement flights, accommodation, and related costs. The passenger maintains that he followed all airline instructions and provided all requested documentation.

The airline initially stated that the passenger had completed his journey later the same day. However, it later acknowledged that this information was based on incomplete details at the time.

In a follow-up statement, easyJet said it was unaware that the passenger had been unable to board the rebooked flight. The airline confirmed that he instead traveled the following day using a different carrier.

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