Pexels/Reddit
Seasoned customer service workers know that some guests come ready for a fight before they even check in.
When one hotel guest claimed she found a bed bug and demanded the receptionist personally cover a new hotel out of her own pocket, the threats of a viral social media post started flying.
But the receptionist refused to do the impossible.
Read on to see how it all played out.
I’m a receptionist at a hotel, crappy minimum wage student job.
She comes to me completely outraged claiming she found a bed bug in her room.
The receptionist does her best to handle this to the best of her ability.
I apply protocol, go take a picture of the bug, and inform my boss.
Then I tell her I can give her a different room.
But instead of being reasonable, the customer goes totally off the rails.
She says I should refund her and the hotel should pay for her stay somewhere else.
I tell her I can’t do that and make it clear that I CAN NOT, as in I don’t have the card for those.
So she ratchets up her audacity once again.
“Well you should book a room for me and then your bosses will refund you for it. Or I will post this on social media.”
Girl POST IT. This isn’t my dad’s hotel — I couldn’t care less.
Threats like this just aren’t going to work.
If you enjoyed this story, check out this post about a woman who reported her manager to HR after being forced to work 24-hours straight.
What did Reddit have to say?
This customer has a very big lesson coming her way.
This user would have been a lot more strict.
The police should have gotten involved here.
Turns out, this customer picked the wrong receptionist to mess with!
