We’ve seen endless stories of the risks that lithium ion batteries pose to aircraft, and we’ve even seen an alarming number of electronics catch fire in aircraft cabins. Well, here’s an unusual twist on that…
United transatlantic flight diverts over lost laptop
This incident happened on Wednesday, October 15, 2025, and involves United Airlines flight UA126, operating from Washington Dulles (IAD) to Rome Fiumicino (FCO). The flight was operated by a 24-year-old Boeing 767-400ER with the registration code N76054.
The flight took off at 10:22PM local time, and started making its way northeast, climbing up to its initial cruising altitude of 31,000 feet. A little under an hour after takeoff, while the plane was around 100 miles southeast of Boston, the pilots contacted Boston center to report an unusual problem.
The pilots told the air traffic controller that they needed to return to their origin. The reason? A passenger was using a laptop (so it was turned on), and somehow dropped it along the side of the fuselage, and it fell into the cargo hold, and was no longer accessible.
Since the crew couldn’t find it, they made the decision to return to Washington Dulles. The pilots also emphasized how the area of the cargo hold that the laptop fell into was outside of the area with the fire suppression system.
The crew decided not to declare an emergency, and received vectors back to the airport. It’s funny how the air traffic controller then says “that’s a new debrief story,” and “I’ve never heard anything like that before.”
The plane ended up landing safely back at Washington Dulles as 12:35AM, 2hr13min after it first departed. The plane then departed again nearly three hours later, at 3:24AM, and landed in Rome at 5:26PM local time, over four hours after the initially planned 1:05PM arrival time.
You can listen to the entire air traffic control audio below, courtesy of You Can See ATC.
This is an unusual and costly diversion!
We’ve seen plenty of diversions due to lithium ion batteries catching fire in the cabin, but to see a diversion because a passenger somehow dropped a laptop into the cargo hold… how does that even happen?!
It’s not unusual to see laptops or other electronics get stuck in seats, and that can cause a diversion, due to the risk of moving the seat, and the electronic device then catching fire. But where is the gap that allows something to accidentally be dropped into the cargo hold?
I can’t help but wonder if that’s actually what happened, or if the laptop actually got stuck in a seat (or something), and there was some confusion about where it went?
It’s of course good to err on the side of caution, though talk about a costly laptop mistake! The amount of fuel wasted, the crew hours, etc. I would imagine this would be considered an “extraordinary circumstance” for the purposes of EC261 compensation, for those who were booked on the return flight, and delayed by hours (so while the airline had a duty of care, it probably wouldn’t have to pay cash compensation).
Bottom line
A United Airlines Boeing 767 operating a transatlantic flight returned to Washington Dulles after a passenger somehow dropped their laptop into the cargo hold. The laptop was in use, so the concern was that a laptop in the part of the cargo hold without a fire suppression system could pose a risk.
So while the chance of something happening was very small, the airline industry operates with an unwavering commitment to safety, and that’s a good thing. Imagine if the crew had decided to continue, and then something had happened…
What do you make of this United 767 laptop diversion?
